ANGER

In the video Ron gets mad because they put him in hold then they asked him for the account number. This is when he blows up telling them that he already gave them the account number. He says that he has to call every month for the same reason. If i would of been in his situation i would wait to be calm then i would call and try to work things out. Not throwing the phone because that would make you be angrier. If the person that i was talking to was getting mad i would ask to speak to other representative then things would turned out different.